FAQ

Yes. Unirelo provides valuation coverage options for your shipment so your household goods are protected while in packing, transit and delivery. Details are shared in your booking documents and can be customized to your move.

Yes. Our crews bring professional export-grade packing materials and will pack and protect furniture and fragile items. We can also supply cartons and specialty materials in advance if you prefer to self-pack some items.

Keep essentials-passports, visas, documents, medicines, keys, chargers and a change of clothes-separately in a personal bag. Plan simple meals, give children a safe space away from heavy lifting, and keep pets secured so they don't get stressed or injured.

Yes. Our crew will disassemble standard beds, tables and other large items for safe export packing and reassemble them at destination, wherever practical and safe to do so.

No. Due to agricultural and quarantine regulations between the USA and India, plants and soil cannot be shipped with your household goods and should be given away locally instead.

You can, but we strongly recommend professional packing for very delicate items. If you self-pack, wrap each piece individually with cushioning and use strong cartons-any under-packed box is more likely to be damaged in an ocean or air container.

Yes. We can arrange short- or long-term storage in secure, monitored warehouses either in the USA before shipping or in India before final delivery, depending on your timeline.

Yes. We do not move hazardous materials, explosives, flammables, perishables, live animals, cash, jewelry, important documents, or items that require structural removal (like built-in units). These should be carried personally or disposed of safely.

We recommend booking 4-6 weeks before your preferred packing date so we can secure sailing or flight options, complete surveys and guide you on documentation. We'll still try to help on tighter timelines where possible.

Transit time depends on whether you choose air or sea, your origin and destination cities, carrier schedules and customs clearance. Your move consultant will share a realistic door-to-door timeline based on your specific route.

Moves happen all year. Summer, year-end and major holiday periods are busier and require more advance planning, but we operate continuously and will work to match your preferred dates.

It can. For LCL or groupage moves, your items may share space with other shipments, but everything is carefully inventoried, labeled and separated so each customer's goods stay distinct and traceable.

Once you approve the move plan, we'll issue a booking confirmation and Order for Service. You select your packing date, review terms and sign digitally; a small booking amount secures your slot.

For air shipments, delivery is usually much faster; for sea shipments, arrival depends on vessel schedules, customs and local logistics. We'll provide a delivery window and keep you updated throughout the move.

A delivery window (or "delivery spread") is the agreed range of dates within which your shipment is scheduled to arrive. International moves involve vessels, ports and customs, so a window gives realistic flexibility while we still work toward the earliest possible day.

We accept major credit/debit cards, bank transfers and other commonly used digital payment methods. Your consultant will share the available options for your specific origin country.

Typically, a portion is paid at booking and the balance is settled around packing and/or before delivery, depending on your service type. Your move proposal clearly lays out the payment milestones and methods.